- we invest significant resources to further boost Allegro traffic from multiple channels
- we are continuously perfecting our mobile app so that our customers can buy whenever and wherever it suits them
Reasons to use the platform
At Allegro, we have built a truly comfortable space for sellers. It offers a wide range of functionalities and allows them to effectively manage their sales process on our platform. We are also implementing a variety of special programs, both for the existing customers and the new sellers. These programs are designed to show users the tools available and help them better manage their offers and boost sales.
| START YOUR SALES JOURNEY WITH ALLEGRO | |
|---|---|
| Our welcome package | Find out more |
| STAND OUT FROM THE CROWD! | |
| The Super-Seller Program (Super Sprzedawca) | Find out more |
| The VIP Partnership Program | Find out more |
| TAKE ADVANTAGE OF OUR SUPPORT | |
| Allegro Ads | Find out more |
| Allegro Finance | Find out more |
| Offer Promotion | Find out more |
| Development Programs | Find out more |
| Loans for companies | Find out more |
| Multi-variant offers | Find out more |
| Allegro Products Catalogue | Find out more |
| EASY DELIVERY | |
| Allegro SMART! | Find out more |
| Delivery | Find out more |
| Fast delivery program | Find out more |
| Returns | Find out more |
My Sales Quality
Allegro has implemented a dedicated tool for managing sales and monitoring sales trends. We carefully measure all parameters and provide you with detailed information about the quality of your sales process. These tools make it possible for sellers to immediately identify their strengths as well as the weaknesses they need to work on. The information available makes it easier to control the quality of the sales process and assist sellers in growing their business with Allegro.
Our innovations: Allegro HUB
We are developing innovative solutions for deliveries
To ensure effective order and delivery management (the “3P”), Allegro has created the HUB, a unique, machine-learning, custom-designed software solution, which enables the integration of the entire Allegro platform with a number of logistics service providers, as well as over 128,000 sellers who rely on Allegro’s e-commerce platform.
The "HUB" makes it possible for buyers to enjoy a simple and intuitive monitoring experience for the expected delivery date as well as the delivery route. From the perspective of Allegro sellers and couriers, the platform offers advanced order-management options, status communication and billing alternatives. Sellers have access to our smart logistics network, which is easy to use and ensures a wide range of delivery options while making it possible to apply more competitive delivery prices thanks to Allegro’s framework agreements with our key logistics operators. These include InPost, DPD, UPS and Poczta Polska (Polish Post). As of December 2020, a great majority of our deliveries were made on the basis of our tools and contracts.
Out-of-court procedures for consumers and sellers
Allegro.pl supports the internal complaint-handling system, as defined by Art. 11 sec. 1 of the Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online intermediation services. Users' complaints regarding the issues listed in this regulation may be submitted via https://na.allegro.pl/skarga.
In 2020, we received 1,282 complaints for almost 2,000,000 of all requests to the customer service department.
Allegro may attempt to settle a dispute amicably with a User running a business and using Allegro to offer goods to consumers through an independent mediator, once Allegro has consented to mediation. If a User (as defined in the preceding sentence) requests mediation from Allegro.pl and Allegro.pl accepts this proposal, the mediation will be conducted by a mediator from the European Mediation Institute (Europejski Instytut Mediacji), in accordance with the mediation regulations applied by the Institute. Allegro.pl will bear a reasonable part of the total mediation costs, which will be determined by the parties in each case. The list of mediators and mediation regulations is available upon contacting eiminstytut@gmail.com.
Everyone can become a member of Allegro Community. This community solution was developed to answer the needs of persons who have recently begun their shopping journey or online selling, as well as experienced users of the platform. All content posted in the service is public and therefore also available to unregistered guests. In order to actively participate in the community dialogue, you need to register by using the log-in details for your Allegro account.
Multiple forums are at your disposal, divided into thematic categories. There is also a blog with articles about the community and Allegro in general. Logged-in users can post new posts and respond to questions, follow discussion threads and evaluate them. Finally, they can also sign up for e-mail alerts about posts and threads. A team of experienced admins watches over the community.
In 2020, Gadane recorded over 2 million visitors. The content contributed by the community helped address over 200,000 issues. This would not have happened were it not for a gamification system we implemented (ranks, rankings, etc.) as well as positive interactions with other discussion participants. Several hundred active responders (who are also our sellers) dedicate their time to help others on a daily basis. About a dozen of our most active community members spent at least 1,000 hours each on Gadane in 2020 alone. Our record-breaking facilitator has contributed a total of 125 days and nights to the community drafting 15,000 responses!
